Frequently Asked Questions

FAQ Topics

SHIPPING

Q How long will it take for my glasses to be made? When should I expect to receive my order?
Q Which shipping carriers do you use?
Q Do you ship to locations outside of the United States?
Q Kirk or Picard?

ENGRAVING

Q Can I have both sides of an item engraved? Can I have the bottom of an item engraved?
Q I just received my proof, and it looks like the glass is painted! Do you paint glass or engrave glass?
Q Do you engrave in color?

ORDERING

Q Which types of engraving are free? How complex can my design be before I start incurring additional fees?
Q How do I upload a logo or image for engraving?
Q May I place my order by phone? How do I do that?
Q I would like to order multiple glasses, and I want something different engraved on each one. Is that possible?
Q How does the proof process work? How do I request a proof?
Q I ordered multiple items and paid for a proof, but I only received one proof! What gives?